Privacy Policy

1. Introduction

Welcome to SakGenLa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

By using SakGenLa, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, full name, phone number, profile picture, and bio
• Payment Information: Payment method details, bank account information, tax identification numbers, and business information for payouts
• Content: Videos, music, podcasts, movies, posts, reels, stories, and other content you upload
• Communications: Messages, comments, live chat messages, and other communications
• Verification Information: Identity verification documents when required

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, features used, and interaction patterns
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Location Data: General location information based on IP address
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
• Analytics Data: Content views, engagement metrics, and performance analytics
• Request IDs: Unique identifiers for each request to improve debugging, support, and service reliability
• Performance Data: API response times, caching statistics, and system performance metrics
• Playback Data: Video/audio playback progress, quality selections, viewing patterns, and transition preferences

2.3 Third-Party Information

• Information from Google Sign-In (if you use Google authentication)
• Payment processor information (Stripe, PayPal, etc.)
• Social media information (if you connect social accounts)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account, authenticate users, and process transactions
• Content Delivery: To host, stream, and deliver your content to viewers
• Monetization: To process payments, calculate earnings, and distribute payouts (including automatic payouts via PayPal, Stripe, and bank transfers)
• Communication: To send notifications, updates, and respond to your inquiries
• Analytics: To analyze usage patterns, improve features, and provide content analytics (including live stream analytics, content performance metrics)
• Performance Optimization: To optimize content delivery through caching, request tracking, and performance improvements
• Playback Enhancement: To enhance playback experience with fallback URLs, smooth transitions, and quality optimization
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Personalization: To personalize your experience and recommend content
• Marketing: To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Public Information

The following information is publicly visible on your profile and content:

• Username, profile picture, and bio
• Content you upload (videos, music, podcasts, etc.)
• Public comments and interactions
• Content analytics (views, likes, etc.) - visible to content creators

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, Plaid for US bank account verification)
• Automatic payout processing (PayPal Payouts API, Stripe Connect, Plaid for US ACH transfers)
• Cloud hosting and content delivery
• Live streaming services (Agora for live streams and chat)
• Analytics and performance monitoring
• Email and SMS services
• Customer support

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, including:

• Responding to legal process or government requests
• Enforcing our Terms of Service
• Protecting rights, property, or safety
• Investigating fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users and maintain sessions
• Remember your preferences and settings
• Analyze usage and improve our Service
• Provide personalized content and recommendations
• Enable cross-domain authentication (across sakgenla.co, www.sakgenla.co, and app.sakgenla.co)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access, update, or export your account information through your account settings.

7.2 Deletion

You can delete your account and content at any time through your account settings. Deleted information may be retained for a limited period for legal and operational purposes.

7.3 Opt-Out

You can opt out of marketing communications by updating your notification preferences or contacting us.

7.4 Data Portability

You can request a copy of your data in a machine-readable format.

7.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

7.6 GDPR Rights (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child under 13, we will delete that information promptly.

For content with age restrictions, we rely on users to accurately report their age and comply with age restrictions.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information receives adequate protection, including using standard contractual clauses approved by the European Commission.

10. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or operational purposes.

11. Content and Copyright

Content you upload remains yours. However, by uploading content, you grant us a license to host, display, distribute, and promote your content on our platform. You are responsible for ensuring you have the rights to upload content and that it does not infringe on others' rights.

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyright has been infringed, please contact us with a DMCA takedown request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Service after changes become effective constitutes acceptance of those changes.

13. Limitation of Liability and Legal Protections

IMPORTANT LEGAL NOTICE: By using our Service, you acknowledge and agree to the following limitations and protections:

• No Guarantee of Security: While we implement industry-standard security measures, we cannot guarantee absolute security of your information. You use our Service at your own risk.
• Third-Party Services: We are not responsible for the privacy practices of third-party services (payment processors, social media platforms, etc.) that you may use in connection with our Service.
• User-Generated Content: We are not responsible for the privacy implications of content uploaded by users. Users are solely responsible for ensuring their content complies with privacy laws.
• Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEUVE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO PRIVACY BREACHES, DATA LOSS, OR UNAUTHORIZED ACCESS TO YOUR INFORMATION.
• Indemnification: You agree to indemnify and hold harmless Meuve Inc. from any claims, damages, or liabilities arising from your violation of this Privacy Policy or misuse of the Service.
• No Class Actions: You agree that any disputes related to privacy will be resolved individually, not as part of a class action.
• Arbitration: Any disputes arising from this Privacy Policy shall be resolved through binding arbitration in accordance with our Terms of Service.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Note: For legal matters, disputes, or formal requests, please contact our legal department at legal@sakgenla.co. We will respond to all inquiries within 30 business days.